100.00 Dollar US$ Role of Chatbots and Voicebots in Business Transformation Mission Viejo

Published date: July 27, 2020
  • Location: Mambrino, Mission Viejo, California, USA

Chatbot and voicebots are a buzz word in today’s world, and almost everyone is familiar with them. But with the rise in the trend of chatbots and voice bots and their market outlook, it has become very crucial for businesses to upgrade the ways in which they engage with their customers. Engagement management has been the prime facet of the brand representation after all.

According to Gartner, Artificial Intelligence (AI) will be a mainstream customer experience investment in the coming years. 40% of organizations will deploy virtual assistants and 47% will use chatbots for customer care.

Artificial intelligence (AI) is restricting the methods in which businesses communicate internally as well as with their customers. AI is important for enabling automatic learning and the flexible interpretation of automated business communications.

It is predicted that chatbots and voicebots will move from the simple user-based queries to more advanced analytics-based real-time conversations.

What is voicebot?

A voicebot is an AI and Natural Language Understanding (NLU) based voice channel for communication that functions by converting audio to text format. The AI technology empowers it to recognize the key makers in the speech and conclude the best response to dialogue. The Text to Speech (TTS) engine then converts the response into audio to complete the interaction. These bots are trained to finish the entire process of speech understanding and response process in a nearly human manner. They are also known as voice assistants or the voice chatbots.

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